Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Resolution Guarantee

  • Each ticket that you submit to our customer assistance staff will be answered within up to 1 hour. The common queries will be addressed asap. However, if the service request you have sent needs the assistance of a capable administrator, we’ll send the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Professional Client Assist Service

  • We offer round the clock tech help and support via a turbo–fast ticket solution integrated into your Control Panel. You could e mail us whenever you want about any of the apps that come installed in advance on the virtual server, such as the chosen Operating System, the server administration panel and our custom created Online Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • An in–depth and constantly updated articles base is built into our custom–built Online Control Panel. It offers you quick tips about how to carry out all the regular website administration duties. The Help section gives you in–depth how to articles and reviews and step by step video guides. You can gain access to the Help area by hitting the Help or Video buttons in the top right corner of each Control Panel section.