1 hour ticket response
Quick support is our key priority and this is why we have a team of skilled technical support engineers who are eager to offer a rapid answer to any question that you might possibly have. Simply submit your tech support ticket from the Online Control Panel and we’ll respond within 1 hour in the worst case scenario. In fact, we strive hard and aim for a twenty–minute customer support ticket response time.
A Top–Class Customer Care Service
Each member of our tech support team has many years of experience in the Linux cloud hosting sphere and most of them have been with us for at least five years. They are all prepared to reply to all your inquiries in the most competent manner possible.
An Easy–to–Navigate Help Section
Included in the Online Control Panel is an intuitive Help Center, which offers you different information sources. You can browse through a frequently updated knowledge base offering web hosting account administration articles and website management articles, check our step–by–step video tutorials or check out the F.A.Q. library.