Client Support Channels
A Sixty–Minute Ticket Response Guarantee
All your support requests will be attended to in maximum 60 min after the ticket or email was received. If your case requires additional assistance from an admin, we’ll forward the support ticket or the e–mail to the person on duty, right away and we will leave a comment to notify you that more time will be needed for reaching a solution. Furthermore if you order our Admin Services package, any of the server administration tasks included there will be executed whenever you specify.
A Top–Class Customer Service
If you require any assistance while working with the Online Control Panel or with any of the applications that we have installed on the dedicated hosting server on your behalf, don’t hesitate to contact our client support team anytime through the ticketing system. Plus, if you require assistance administering your dedicated hosting server, you can order our Admin Services package, which includes weekly OS updates, problem troubleshooting and software installation services, server monitoring and rebooting procedures, backup hard drive space, etc.
An Easy–to–Navigate Help Section
We have provided the Online Control Panel with an exhaustive knowledge base, which includes extensive explanations of all its features and functions. Moreover, we have shot in–depth video tutorials that will further show you how to perform a particular task or troubleshoot a frequently encountered issue. All the instructional articles and the tutorial video clips are easily accessible from each Online Control Panel section through the Videos and Help buttons in the upper right corner.