Despite the fact that this isn't the most importantfactor to recognize a dependable cloud hosting company from a bad one and a reseller from an actual provider, being able to call and talk with a live person is a sign that you aren't dealing with a one-person firm and that you can get in touch with someone whenever you need assistance. The phone support for website hosting services may range from standard to dedicated, thus the problems which can be resolved with a call differ based on the particular company. Generally, these issues are simpler and feature billing or first level technical issues as more difficult matters generally need a support ticket where both you and the sysadmins can track the proceedings with a specific issue. Nonetheless, having the option to call your service provider can save you considerable time and efforts for the countless small issues that may eventually show up when you manage your web hosting account.

Phone Support in Cloud Hosting

All of our cloud hosting packages come with phone support fourteen hrs a day even on public holidays, so that if you do not have an account yet, you can phone us and learn more about our solutions or if we meet the system requirements for your web sites. For your benefit, we have local phone lines in the United States of America, Great Britain and Australia, so you will be able to call the number that is nearer to you. In case you are an existing customer, we can help you in a timely manner with all the general and billing issues as well as with multiple tech matters so as to save you time and efforts - we acknowledge the fact that often it's easier to talk to a live person and get things done without delay. Of course, some problems cannot be taken care of over the phone, so if this is the case you have the option to use our ticketing system.

Phone Support in Semi-dedicated Hosting

When you need additional info regarding the semi-dedicated packages that we offer, you will be able to call some of the three support lines that we have across the globe - in the U.S.A., Great Britain and Australia. Thus, you're able to check ahead of time whether our services will be suitable for your sites. If you're already our client and you own a semi-dedicated account, you'll be able to get in touch with us over the phone for 14 hours every day about any type of billing or basic questions. For entirely tech problems you will need to take advantage of our ticketing system and get in touch with our tech support since sometroubles just require longer time to be solved, but we will assist you on the phone with a lot of minor tech problems as well, saving you efforts and time.