One-Hour Response Guarantee in Cloud Hosting
If you’re using any of our Linux cloud hosting and you have an inquiry or stumble upon some complication, you can get in touch with us 24/7/365 by opening a customer support ticket or by writing an e-mail and we will make certain that you obtain a response in no more than 60 minutes. In case the issue can be solved, we’ll do it before we reply to you, whilst in case there’s something that you have to do on your end, we’ll give you all the needed info – what settings to check, what workable solutions to try, and so on. Usually, you will get a reply within no more than half an hour, which suggests that waiting around for hours and hours or even for more than a day to obtain assistance is something unthinkable. Our sixty-minute response guarantee is valid for any inquiry that you may have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we realize exactly how essential it is to receive prompt help, we promise that you will never need to wait around for more than sixty minutes to get an answer to any ticket that you open through your semi-dedicated server CP. As it is, you’ll rarely have to wait for more than 20 to 30 minutes and this is valid for any inquiry regardless of its nature – technical, general or billing. Plus, our customer and tech support team will be at your service 24/7/365, which implies that even in case you submit a ticket during public holidays, you will invariably receive a lightning-fast reply, which will include the answer to a query, the solution to a problem or the details required to solve an issue yourself – in case there is something that you need to do on your end. With us, you won't ever have to waste an entire day waiting for an answer like you would with plenty of other companies.