If you ever experience a problem with your website and are unable to tackle it, ask the respective hosting company’s tech support staff to assist you to bring the site back online. A speedy resolution would be the most favorable scenario, but lots of hosting companies respond within twenty four hours or even more, all the more so if you are working with a hosting reseller. Even if the problem can be solved without much difficulty, your website may not work properly or it may not be accessible at all for a longer time period, so you may lose prospective customers because it’s highly unlikely that anyone would be willing to revisit an inoperational website. In this light, you need to make sure not only that you can touch base with your hosting company, but also that they can reply and help you in a well-timed fashion. If a software app update doesn’t proceed as planned or if you erase something unintentionally, for example, the website must be fixed swiftly so as to prevent extended inaccessibility.

One-Hour Response Guarantee in Cloud Hosting

If you’re using any of our Linux cloud hosting and you have an inquiry or stumble upon some complication, you can get in touch with us 24/7/365 by opening a customer support ticket or by writing an e-mail and we will make certain that you obtain a response in no more than 60 minutes. In case the issue can be solved, we’ll do it before we reply to you, whilst in case there’s something that you have to do on your end, we’ll give you all the needed info – what settings to check, what workable solutions to try, and so on. Usually, you will get a reply within no more than half an hour, which suggests that waiting around for hours and hours or even for more than a day to obtain assistance is something unthinkable. Our sixty-minute response guarantee is valid for any inquiry that you may have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we realize exactly how essential it is to receive prompt help, we promise that you will never need to wait around for more than sixty minutes to get an answer to any ticket that you open through your semi-dedicated server CP. As it is, you’ll rarely have to wait for more than 20 to 30 minutes and this is valid for any inquiry regardless of its nature – technical, general or billing. Plus, our customer and tech support team will be at your service 24/7/365, which implies that even in case you submit a ticket during public holidays, you will invariably receive a lightning-fast reply, which will include the answer to a query, the solution to a problem or the details required to solve an issue yourself – in case there is something that you need to do on your end. With us, you won't ever have to waste an entire day waiting for an answer like you would with plenty of other companies.