There are a handful of ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will invariably find regardless of which company you choose is a ticketing system. It is the least complicated medium of communication for a variety of reasons. In the event that no customer service staff member is available at the moment and they are all occupied, a phone call may not be responded to, but a ticket will invariably be received. In addition, you can copy ‘n’ paste extensive pieces of information without the need to worry about printing mistakes, and if a particular issue requires more time to be fixed or a number of responses need to be exchanged, all the information will be in the same location, so either party can always see the comments supplied by the other one. The drawback of using tickets to contact your web hosting provider is that they’re often separate from the web hosting platform, which implies that if you need to supply information or to follow instructions, you will need to use at least 2 different admin consoles and this number can rise if you’d like to manage multiple domain names. Furthermore, many hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting a response.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our Linux cloud hosting isn’t separate from the web hosting account. It is an essential part of our all-in-one Hepsia hosting Control Panel and you will be able to access it at any moment with only a couple of mouse clicks, without needing to log out of your hosting account. The ticketing system offers a quick-search box, so you can trace practically any ticket that you have posted in the past, if needed. On top of that, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to fix a particular issue even before you send a ticket. The ticket response time is no more than one hour, which goes to say that you can get quick assistance at any given time and in case our client support team suggests that you do something within your account, you can do it momentarily without having to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it far more convenient to manage everything from a single place, so we’ve incorporated a trouble ticket system into the in-house created Hepsia Control Panel, which is available with every semi-dedicated server account. This will enable you to manage the correspondence with our customer service team together with your website content, which implies that you will not need to remember additional sign-in credentials for a separate admin console. You will be able to open a new ticket or to check the status of an old one with no more than a few mouse clicks whilst you are browsing the files hosted in your account. Furthermore, you can search through older tickets using an intelligent search filter or take a look at applicable help articles with solutions to commonly experienced challenges. The built-in trouble ticket system is strictly monitored 24-7 with the maximum response time being just sixty minutes, so there’ll always be someone to help you out.