The customer support that you can get from your cloud hosting provider is very important, regardless if you have pre-sales questions and you're not a client yet, or you have a technical trouble with an active account. Timely and clear information regarding a question or a problem can save you lots of time and efforts, not mentioning that this is generally a sign that you are ordering from a real hosting provider and not from a reseller. When you get a hosting account via a company that doesn't own its servers and it can't access them immediately, it is quite possible that you'll wait for a few days to get a response to any question, therefore your sites may stay offline for ages. In contrast, a provider which provides different means of communication and has a support crew that is available at any time can assist you right away and help you limit or totally avoid any downtime and prospective losses.

24/7 Customer Support in Cloud Hosting

All our Linux cloud hosting include 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring about our website hosting services before you make an order or you are a current customer and you have any kind of question or a problem, you will be able to contact us anytime, including holidays and weekends. We have many channels to get in touch with us - a couple of phone lines globally for your convenience and live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more technical matters or any troubles that require more time to analyze and handle. In contrast to many other web hosting service providers, our trouble tickets feature a guaranteed maximum reply time of just 1 hour, which means that regardless of what your problem is, it'll be resolved in a timely manner and you won't waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All semi-dedicated packages that we supply feature 24/7 customer and tech support, which means that no matter what problem you have, you're able to get in touch with us and we'll give you a hand straight away. The guaranteed answer time for each email message or support ticket that you open from your Hepsia web hosting Control Panel is 1 hour; usually the reply time rarely exceeds twenty minutes. Furthermore, we provide telephone support with a couple of local numbers worldwide plus a live chat, so that you can contact us and get more details about our services even if you do not have an account yet. We are able to assist you with any kind of question or a difficulty you have - payment methods, package specs, email setup, web hosting account settings, etcetera. If you use our services, you will not ever experience an issue where you have to wait for a day or two to get an issue solved like you may have to do with many other companies.

24/7 Customer Support in VPS Hosting

When you use our VPS hosting, you will not ever have to wait for more than one hour in order to receive help for any kind of situation that you may experience with the server or the software that comes pre-installed with it. We warrant this short answer time for all of the tickets which you open via your billing Control Panel or e-mail messages that you send to our technical support team. We also have local phone numbers in a couple of countries around the world plus a live chat service where we can easily help you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 through the different ways of communication, so regardless what your question or problem is, there will always be somebody to assist you without delay. In case you need assistance with third-party software, that you cannot set up or which gives you troubles, you're able to reap the benefits of the Managed Services upgrade package that we provide with all VPS plans.

24/7 Customer Support in Dedicated Web Hosting

All dedicated server packages that we offer feature 24/7 support via numerous methods of communication and with a one-hour max answer time guarantee. If you want to find out more about the plans or you have any kind of general or billing questions, you can call one of the local numbers that we have globally or you could use our live chat support and consult with a live representative. For strictly technical matters which require the help of a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an e-mail message, since all of these channels are more appropriate to keep track of a particular matter. The response time for them rarely is more than 30 mins, therefore you can forget all about having to wait for a whole day to get assistance. Our support service is available for all of the server-related issues, as well as the pre-installed software. If you'd like to receive assistance for third-party apps, you may consider ordering the Managed Services upgrade that we supply with all the plans.